Asking questions of the customer¶

Brian Marick has some good strategies for figuring out most of the business-level details that your customer wants you to solve.

One example: People should ask questions about details. If the business expert casually says, "So we have a cow in stall 1", ask why it's in stall 1. The answer might be, "well, actually, it probably wouldn't be in stall 1, because that's the bull stall" - which now alerts everyone that there are rules surrounding which animals go in what stalls. Those rules might not matter soon, but it doesn't hurt to be aware of them.