Successful BC process innovation results from a complex transformation process that involves organisational, technical, legal and cultural changes. Too many, and too complex for a single PhD study to target. This chapter scopes down the initial research questions that closely relate to BC's effort to increase its performance. The scoping process is done from an ICT point of view and with the aim of improving BC's value adding capacity.
The introduction puts this chapter into perspective. The next section deals with an observation on business-level innovations required to improve the BC industry, followed by a short analysis of current ICT usage in SMEs. The reformulation of an initial research question is presented in the conclusion of this chapter.